Saturday, November 12, 2011
TRY A LITTLE TENDERNESS
You ever notice how sour and disgusted many persons in customer service roles appear. Greeting customers for these persons presents as a painful agonizing experience. My initial thoughts are does this person not realize commerce transactions equate a salary for them? However going forward I will not feel the welling up desire to educate the person on appropriate decorum. I will see the person as as someone who probably is underpaid and exhausted with a lot going on. I will TRY A LITTLE TENDERNESS letting myself and the other person off the hook. Will you join me?